Door staff app — iOS
Professional door scanning. In your pocket.
SurgeTix Gatekeeper turns any iPhone into a sub-200ms QR scanner for festivals, cinemas, and live venues. Built for the people working the door — not the back office.
What door staff actually need
Sub-200ms scan to decision
Vision Camera handles QR decoding natively. The only thing slower than the camera is the API call, and we instrument that down to the millisecond.
Banners you can read in the dark
Green admit, amber already-in, red deny — each with its own haptic. High-contrast cream-on-coral palette keeps the screen legible under stage lights.
Honest errors, never generic
Network timeout, invalid signature, revoked ticket, wrong event — each error gets its own banner and copy so staff know whether to retry, escalate, or refuse entry.
Live admit counter
Supervisors see admission velocity and recent scans without leaving the gate. Spot bottlenecks before they become queues.
Keychain-backed MFA sign-in
TOTP from any authenticator app. Tokens live in the iOS Keychain via Secure Store and are scoped to the device. Sign-out revokes them instantly.
Festival passes and wallet support
Multi-day passes, sectionals, student passes, gift cards, comps and Apple Wallet QR codes all scan the same way. Cinema operator mode handles recurring showtimes and membership renewals.
Requirements
- iPhone running iOS 16 or later
- Active SurgeTix organiser account with check-in permission
- Camera access — used only to decode QR codes; never recorded or uploaded
Privacy by design
No third-party analytics. No advertising SDKs. The QR decoder runs entirely on-device — only the decoded payload reaches our servers for validation. Authentication tokens live in the iOS Keychain.
Read the full privacy policy →Not a consumer ticket app
Attendees never need to download Gatekeeper. They keep using their confirmation email or Apple Wallet pass. Gatekeeper is exclusively for door staff who hold a SurgeTix organiser account with check-in permission.
Need wristband NFC or offline validation?
Those ship per-festival with custom provisioning. Get in touch and we'll scope it before your edition.
Talk to Sales