For Film Festivals
Handle 100K+ concurrent users with zero lag. Map complex cinema seating in minutes, deliver mobile wallet and PDF tickets, and keep 100% control of your brand and data.
Platform Features
A complete ticketing platform designed for the specific operational demands of film festivals — multi-venue programming, session-based scheduling, assigned seating with custom cinema layouts, and infrastructure to handle concentrated bursts of demand.
Upload floor plans and generate seats in seconds. Built-in tools handle cinema-specific layouts like staggered rows, curved balconies, custom aisles, and accessibility seating.
Manage massive programmes across multiple venues effortlessly. Define custom ticket categories (standard, premiere, accreditation), set per-screening pricing, and automate on-sale schedules.
Keep attendees on your custom domain from first click to final scan. Instantly update typography, color palettes, and email sender identities right from the dashboard.
Deliver branded PDF and Google/Apple wallet tickets. Scan QR codes from paper or phone screens, with live admission counts per screening.
Handle massive ticket drops with virtual waiting rooms and bot protection. Card, Apple Pay, and Google Pay accepted via your festival's choice of acquirer — Stripe or Datatrans.
Monitor sales velocity, active carts, queue depth, and live revenue during high-demand drops. Post-festival, analyze geographic demand and check-in throughput.
SurgeTix brings held seats, accreditation, passes, comps and staff permissions into the same operational workflow.
Offer festival passes, memberships, bundles, and gift cards with flexible pricing and redemption rules.
Passes can also be used as promotional codes for partners, sponsors, and special campaigns, helping grow ticket sales while keeping every offer under your control.
Sell through your own domain, embed ticketing into your existing website and let guests buy without creating an account. Use the same inventory online and at the box office.
Attendees pay the way they already do at home, with iDEAL in the Netherlands, Bancontact in Belgium, TWINT and PostFinance in Switzerland, and Klarna and SEPA Direct Debit across the EU — alongside cards, Apple Pay, Google Pay and PayPal.
Datatrans is our preferred acquirer, and PostFinance and PayPal run there alone. Cards, SEPA Direct Debit, Apple Pay, Google Pay, Klarna, iDEAL, Bancontact and TWINT run on either acquirer, and festivals can use both. Nordic methods — Swish in Sweden, Vipps in Norway, MobilePay in Denmark and Finland — are offered by both acquirers and enabled for your market on request.
Hold seats for press, jury, guests, accessibility or sponsors. Control who can release them, then return unused seats to sale.
Upload guest lists, send personal invitations, and offer early screening access. Resend or revoke invitations and record complimentary tickets.
Create your own roles and decide exactly what each person can see or change, including where they can sell, how long they have access, and whether two-factor authentication is required.
Open each till with a counted float, record cash and item movements during the day and reconcile at closing. Refunds, comps, vouchers and merchandise stay correctly recorded in the shift reports.
Speed up admission with reliable ticket scanning that keeps queues moving. Gatekeeper works offline, so your team can continue checking in attendees even if connectivity drops.
Stable under peak demand, easy to operate, and designed to keep your team focused on the festival instead of the ticketing system.
Pricing
Film festivals don’t operate like standard events, so SurgeTix isn’t sold like a generic ticketing package.
Commercial terms depend on your edition, venue setup, rollout needs, and support requirements.
Founding Partner Programme
We are selecting a small cohort of multi-venue film festivals across Europe to launch their next edition on SurgeTix with white-glove onboarding and direct engineering support.
We do the heavy lifting. We personally map your venues, configure your seating charts, and train your core team.
Skip the support queue. Get a direct communication channel to our engineers for rapid resolutions and priority roadmap influence.
We document your festival's success and promote your edition across our network through dedicated case studies.
Choose the acquirer that settles your ticket revenue — we recommend signing with Datatrans. This comes first for a reason: merchant onboarding carries a lead time nobody controls, and nothing goes on sale until it clears.
Keep the CMS you already run and drop our checkout into it — the integration is a small job. Or let us build and host your webstore for free, and we make sure it works on every device your audience actually turns up with.
Set prices by screening, venue or category, then build festival passes, day tickets and bundles on top — with the eligibility rules and quotas that decide who can book what, and how much of it.
Send your line-up in whatever format you already keep it — a spreadsheet, a PDF, an export from the system you use today. We map it into the platform, so nobody on your team retypes a screening.
Open accounts for box office, front of house and programming staff, each seeing only what their role needs. You add and revoke that access yourself, at any point.
Launch your ticket drop with our engineering team on real-time standby to ensure absolute perfection.
About SurgeTix
SurgeTix was engineered in Zurich to solve the specific operational chaos of multi-venue film festivals. Operating under strict Swiss and EU data protection laws, our infrastructure runs entirely in European data centres—ensuring your data remains entirely yours.
We refuse to build a generic event platform. We exist solely to solve the complex routing, seating, and scheduling demands of film festivals.
When 100,000 cinephiles hit your site in the first minute, we don't crash. Extreme performance isn't just a feature for us; it is the foundation.
Your audience is yours. We enforce a strict policy of no third-party marketing, no opaque proprietary lock-ins, and absolute GDPR compliance.
SurgeTix is a flagship product of Polygon AI, a Swiss technology company specializing in high-performance software systems and intelligent automation. Founded by Slawomir Zak and Lena Sophia Bolliger, the company is built on decades of combined experience in scalable cloud architecture and advanced artificial intelligence. They built SurgeTix to bring enterprise-grade reliability to the operational chaos of film festival ticketing.
CEO, Polygon AI
Slawomir brings over eleven years of experience leading delivery teams as a Technical Program Manager at Google. As an expert in cloud-native architecture and high-availability systems, he has a proven track record of building massively scalable, multi-tenant platforms engineered for sub-second response times. Slawomir's deep background in DevOps and infrastructure optimization guarantees that SurgeTix can effortlessly handle the extreme load of a 100K+ concurrent user ticket drop without breaking a sweat.
CTO, Polygon AI
Lena is an AI and NLP researcher and Ph.D. candidate at the University of Zurich. Her technical expertise centers on deep generative modeling, fine-tuning Large Language Models (LLMs), and designing large-scale data processing systems. With extensive experience in developing high-performance data processing pipelines and complex model architectures, Lena ensures that SurgeTix is not only flawlessly optimized but also positioned to leverage cutting-edge artificial intelligence for the next generation of festival operations.
We're partnering with a small number of European film festivals to launch their next edition on SurgeTix. Early adopters get hands-on onboarding and direct access to the engineering team.
We respond within one business day.
